Refund Policy
Eligibility
Products must be reported for refund or exchange within 7 days of delivery.
Refunds apply only for defective, damaged, or incorrectly shipped products.
Customized or personalized products are non-refundable unless defective.
Process
Contact customer service with order number, product photo, and issue description.
Approved returns will receive instructions for shipping the product back.
Resolution
Splitfirst will provide replacement or refund once the returned product is received and inspected.
Refunds will be processed using the original payment method.